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2. Case Module Dashboard

The Case dashboard provides an overview and statistics of all the Cases generated in the module. Below are the details displayed on the Case dashboard.

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  1. Widget: Different status and the number of cases against the statuses in the module.
  2. Case summary: It shows the number of cases that are in active status, number of cases that are rejected, number of Cases for which the Response / resolution SLA are breached.
  3. Cases drop down: It has 2 options. I.e., My Cases and other Cases. User can view the list of Cases based on the type they select.
  4. Search: To provide flexibility to search specific Case with the key word.
  5. Filter: To add filter condition. Based on the filter condition that the User defines, Cases will be displayed.
  6. Export icon: To export the list of Cases displayed on the dashboard.
  7. 3 Dots icon: To customize the table view. 
  8. List view: To view the list of Cases created. All Cases are displayed in the dynamic table. 

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