12. Knowledge Base

Settings -> Knowledge Base:

User can manage content for documentation, General and FAQ. Options are available as menu on left side, General is highlighted by default.

      It is having 2 features.

i.                 Settings -> Knowledge Base -> General

Knowledge Base Status: When the option is disabled, the Knowledge Base module will not be visible in the left panel.

1.      Modules: User can manage modules with knowledge base. When the status is enabled and click on save, modules will appear on knowledge base page.

View Knowledge Base: when you click on that link, you will navigate to Knowledge Base page as shown by the below screenshot.

1.      Contact Support Email: When the option is enabled, contact support button will appear at bottom of the page.

Save: click on save button to save the changes.

ii.                 Settings -> Knowledge Base -> FAQ

1.    Topics and Articles: User can manage FAQ content by using this feature. Topic will be listed on the sidebar of the knowledge base   page.

·        Articles will be listed within the specified topics.

     1.1. View FAQ: Click on this link to view added FAQ’s in knowledge base page. Following page will be display.

2.    Add Topic: to add topic, click on “Add topic” button following page will be appeared. Fill the mandatory fields and click on “save” button.

Confirmation message “Topic created successfully” will be display and added Topic will be display in topics list as shown by the below screenshot.

1.      Topic status: user can enable or disable the topic status.

2.      Edit topic: user can edit or update the data in the topic.