18.1 Pre requisites to Access Knowledge Base Page

When the option is enabled in the settings, the Knowledge Base module will be visible in the left panel.

Settings -> Knowledge Base

The left side menu is available, with the ‘General’ page highlighted by default.

It has 2 features.

18.1.1. General

Settings -> Knowledge Base -> General

Knowledge Base Status: When the option is disabled, the Knowledge Base module will not be visible in the left panel.

View Knowledge Base

    View Knowledge Base: When you click on that link, you will navigate to Knowledge Base page as shown by the below screenshot.

       

   

18.1.2. FAQ

Settings -> Knowledge Base -> FAQ

  1.    Topics and Articles: User can manage FAQ content by using this feature. Topic will be listed on the sidebar of the knowledge base          page.

          1.1. View FAQ: Click on this link to view added FAQ’s in knowledge base page. The following page will         be displayed.

     

2.    Add Topic: To add topic, click on “Add topic” button following page will appear. Fill in the mandatory fields and click on “save”       button.

      Confirmation message “Topic created successfully” will be displayed and added Topic will be display in topics list as shown by the below screenshot.

1.      Topic status: user can enable or disable the topic status.

2.      Edit topic: user can edit or update the data in the topic and user can also add article into this topic as shown by following image.

3.      Add Article: To add the articles into topic.

Fill in the mandatory fields and click on “save” button.

The added article will be displayed in the ‘topic’ edit page.

User can view the count of added article (s) in the ‘topic’ list.