2. Case Module Dashboard

The Case dashboard provides an overview and statistics of all the Cases generated in the module. Below are the details displayed on the Case dashboard. 

 

 

 

 

 

 

 Widget: Different status and the number of cases against the statuses in the module. 

 Case summary: It shows the number of cases that are in active status, number of cases that are rejected, number of Cases for which the Response / resolution SLA are breached. 

 Cases drop down:   It has 2 options. I.e., My Cases and other Cases. User can view the list of Cases based on the type they select. 

 Search : To provide flexibility to search specific Case with the key word. 

 Filter: To add filter condition . Based on the filter condition that the User defines, Cases will be displayed. 

 Export icon: To export the list of Cases displayed on the dashboard. 

 3  Dots icon: To customize the table view.  

 List view: To view the list of Cases created. All Cases are displayed in the dynamic table.