# 18.1 Pre requisites to Access Knowledge Base Page

<span lang="EN-US" style="mso-ansi-language: EN-US;">When the option is enabled in the settings, the Knowledge Base module will be visible in the left panel.</span>

**<u><span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base </span></u>**

<span lang="EN-US" style="mso-ansi-language: EN-US;">The left side menu is available, with the ‘General’ page highlighted by default.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">It has 2 features.</span>

<div class="page-content" dir="auto" id="bkmrk-general-faq"><div dir="auto">- <span lang="EN-US" style="mso-ansi-language: EN-US;">General</span>
- <span lang="EN-US" style="mso-ansi-language: EN-US;">FAQ</span>

</div></div>**<span lang="EN-US" style="mso-ansi-language: EN-US;">18.1.1. General</span>**

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; General</span>**

<span lang="EN-US" style="mso-ansi-language: EN-US;">**Knowledge Base Status:** When the option is disabled, the Knowledge Base module will not be visible in the left panel.</span>

[![settings-K.base1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-3tzbgub7.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base1.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">**<span lang="EN-US" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">View Knowledge Base</span>**</span>

[![settings-k.base-general1 - Copy.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-4lasu9ls.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-general1-copy.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> </span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">View Knowledge Base:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> When you click on that link, you will navigate to Knowledge Base page as shown by the below screenshot.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span>[![settings-K.base3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-ugapjagp.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base3.png)

**<span lang="EN-US">18.1.2. FAQ</span>**

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; FAQ</span>**

[![settings-K.base4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-m0regvmx.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base4.png)

 **<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topics and Articles</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: User can manage FAQ content by using this feature. Topic will be listed on the sidebar of the knowledge base page.</span>

<div class="page-content" dir="auto" id="bkmrk-%C2%A0-%C2%A0articles-will-be-"><div dir="auto">- <span lang="EN-US" style="mso-ansi-language: EN-US;"> Articles will be listed within the specified topics.</span>

</div></div>**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 1.1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">View FAQ:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> Click on this link to view added FAQ’s in knowledge base page. The following page will be displayed.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span>

[![settings-K.base5.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-g6nedql3.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base5.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Add Topic</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To add topic, click on “Add topic” button following page will appear. Fill in the mandatory fields and click on “save” button.</span>

[![settings-K.base6.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-jyu4xhae.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base6.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span><span lang="EN-US" style="mso-ansi-language: EN-US;">Confirmation message “Topic created successfully” will be displayed and added Topic will be display in topics list as shown by the below screenshot.</span>

[![settings-K.base7.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-mvdaymd6.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base7.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topic status:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can enable or disable the topic status.</span>

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Edit topic:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can edit or update the data in the topic</span>**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">and user can also add article into this topic as shown by following image.</span>

[![settings - k.base-article1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-nnv4u6eb.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article1.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Add Article</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To add the articles into topic.</span>

[![settings - k.base-article2.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-fs5wulko.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article2.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Fill in the mandatory fields and click on “save” button.</span>

[![settings - k.base-article3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-9law85nk.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article3.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">The added article will be displayed in the ‘topic’ edit page.</span>

[![settings - k.base-article4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-i6nfacqt.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article4.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">User can view the count of added article (s) in the ‘topic’ list.</span>

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