# 12. Knowledge Base

<u><span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base:</span></u>

User can manage content for documentation, General and FAQ. Options are available as menu on left side, General is highlighted by default.

<span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>It is having 2 features.</span>

<div class="page-content" dir="auto" id="bkmrk-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-genera"><div dir="auto">- <span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">General</span>
- <span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">FAQ</span>

</div></div>**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">i.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; General</span>**

[![settings-K.base1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-h8bezsze.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/HKpsettings-k-base1.png)

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Knowledge Base Status:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> When the option is disabled, the Knowledge Base module will not be visible in the left panel.</span>

[![settings-K.base2.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-v3y84omq.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/33Osettings-k-base2.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Modules</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: User can manage modules with knowledge base. When the status is enabled and click on save, modules will appear on knowledge base page.</span>

**<span lang="EN-US" style="mso-ansi-language: EN-US;">View Knowledge Base:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> when you click on that link, you will navigate to Knowledge Base page as shown by the below screenshot.</span>

[![settings-K.base3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-ibfwgmmd.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/7GBsettings-k-base3.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Contact Support Email:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> When the option is enabled, contact support button will appear at bottom of the page.</span>

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Save</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: click on save button to save the changes.</span>

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">ii.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; FAQ</span>**

[![settings-K.base4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-o1tw0c8x.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/ujqsettings-k-base4.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topics and Articles</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: User can manage FAQ content by using this feature. Topic will be listed on the sidebar of the knowledge base page.</span>

<span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">Articles will be listed within the specified topics.</span>

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 1.1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">View FAQ:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> Click on this link to view added FAQ’s in knowledge base page. Following page will be display.</span>

[![settings-K.base5.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-6yk2gemc.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/isxsettings-k-base5.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Add Topic</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: to add topic, click on “Add topic” button following page will be appeared. Fill the mandatory fields and click on “save” button.</span>

[![settings-K.base6.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-cfmrok4f.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/PNssettings-k-base6.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Confirmation message “Topic created successfully” will be display and added Topic will be display in topics list as shown by the below screenshot.</span>

[![settings-K.base7.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-4silof7f.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/AYgsettings-k-base7.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topic status:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can enable or disable the topic status.</span>

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Edit topic:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can edit or update the data in the topic.</span>

<div class="page-content" dir="auto" id="bkmrk--7">---

</div>