1.1. Dashboard Features

The Dashboard includes the following features:

1.0 Filter By WO Status

Users can filter work order statuses by selecting one of the following options from a dropdown menu: Assigned, Accepted, In-Progress, Rejected, or Closed. The filtered work order statuses are then displayed in the pie chart below.

Click on filter icon to clear filter.

1.1 Work Order Count By Status pie chart:

When you hover over the pie chart with your mouse, you will see icons for ‘More Options’ and ‘Maximise’. Click on the ‘More Options’ icon to view options for ‘Export’ (to export work order count by status data in formats such as image, PDF, Excel, or CSV) and ‘View Underlying Data’, as shown in the screenshot below.

2.0 Filter Case SLA Response Status:

UserThe user can filter the Case SLA Response Status by selecting any one of statusthe like,statuses, fulfilled,such breachedas fulfilled or breached, from dropdown.the Filtereddropdown menu. The filtered status shownis bydisplayed belowin the bar chart.chart below.

Click on filter icon to clear filter.

2.1.   Case SLA Response:

Response:

When you mousehover hoverover the bar chart with your mouse, you canwill view thesee icons for ‘More Options’ and ‘Maximize’Maximise’. Click on the ‘More OptionsOptions’ icon on the bar chart, youto view the options for ‘Export’ (to export Case SLA Response data like,in formats such as image, pdf,PDF, excel,Excel, csv)or CSV) and ‘View UnderlayingUnderlying Data’, as shown byin belowthe screenshot.screenshot below.

 

2.2. Case SLA Resolution:

Resolution

When you mouse hover the bar chart you can view the icons for ‘More Options’ and ‘Maximize’. Click on the More Options icon on the bar chart, you view the options for ‘Export’ (to export Case SLA Resolution data like, image, pdf, excel, csv) and ‘View Underlaying Data’ as shown by below screenshot.

3.      Work Order SLA Response Breached:

When you mouse hover the chart you can view the icons for ‘More Options’ and ‘Maximize’. Click on the More Options icon on the bar chart, you view the options for ‘Export’ (to export Work Order SLA Response Breached data like, image, pdf, excel, csv) and ‘View Underlaying Data’ as shown by below screenshot.

4.      Work Order SLA Resolution Breached:

When you mouse hover the chart you can view the icons for ‘More Options’ and ‘Maximize’. Click on the More Options icon for on the bar chart, you view the options for ‘Export’ (to export Work Order SLA Resolution Breached data like, image, pdf, excel, csv) and ‘View Underlaying Data’ as shown by below screenshot.

5.      Theme:

When you click on the dark mode, you can view the dashboard in dark mode as shown by following screenshot.

6.      Dashboard Parameters:

When you click on this icon following page will appear, here you can change dates as per your need and click on ‘Apply’ button, graphs data will be updated in the dashboard based on the selected date range.

7.      Refresh: When we click on refresh icon (available beside of dashboard parameters icon) the dashboard graphs will be updated   with latest data.

8.      List Icon: when you click on the ‘option’ icon, will be able to download the dashboard into multiple formats like image, pdf,     excel, csv as shown by following screenshot.