7.3. New Roster

Left Menu -> Rosters -> New Roster: 

 By using this feature, we can create a new roster and assign a single shift to one or more users/agent. 

 

 The “save” button will only be enabled once all mandatory fields have been completed. 

 

 Click on “save”, a confirmation message “Shift Roster created successfully” will be displayed and the system navigates to dashboard page.  

 

 The newly created shift roaster will be displayed on the roster dashboard.