4. New Case Creation

New Case Creation.   

 To create a new case, navigate to Case Menu >> New Case. New Case page will be displayed.   

 

   

 Create Case by Asset:   

 

 

 

 

 

 

 Asset Name: To select Asset name to create Case. 

 Add Asset: To add the selected Asset name to create Case. User can select the Asset from the existing list of Assets.   

 

 

 

 

 

   

 Create Case by Location:   

 

 

 

 

 

 

 Location: To select the specific location, building, floor, room to create Case. 

 Asset Name: To select the Asset name of the selected Location to create Case.   

 

 

 

 

 

   

 Other Parameters of Case Creation:   

 

 

 

 

 

 

 

 

 Case Subject: This drop down is to select Case subject. Based on the Asset / Location the User selects , list of Case subjects will be displayed in the Ca se subject drop down. 

 Associated fields:   Based on the pre-requisites, the Case type, case sub type, priority, urgency, case source field values will auto populate on selecting the Case subject. 

 Case Description: To key in the Case description. 

 Requester Details: To key in the requester details. I.e., Requester name, email id, contact number and cc email. 

 SLA: Response and Resolution SLA will get auto populated based on the SLA configuration on selecting the Case type. 

 Case Owner: Case owner auto assignment will work based on the Case owner auto assignment configuration. 

 Case Link:  To link the Case with other Case. 

 Documents: To attach the document related to case creation.