# 2.5. Forgot Password

When a user forgets their password, they may click on the "Forgot Password" option on the login page. This will navigate them to the Forgot Password page.

[![agent-forgot password1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password1.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password1.png)

Enter the username and click the "Submit" button. The user will receive an email with a link to reset the password for the Asseto application, sent to the registered email ID provided on the new agent registration page, as shown in the following screenshot.

[![agent-forgot password3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password3.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password3.png)

When the link is clicked, the password reset page will be displayed, as shown in the following screenshot.

[![agent-forgot password4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password4.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password4.png)

After providing the "New Password" and "Confirm Password," click the "Submit" button. A confirmation message will appear: "Verify your email address to activate your account."

[![agent-forgot password5.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password5.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password5.png)

Users will receive an email.

[![agent-forgot password6.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password6.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password6.png)

Clicking the link will navigate the user to the agreement page. The user should check the "I Agree" checkbox and then click the "Accept" button.

[![agent-forgot password7.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/agent-forgot-password7.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/agent-forgot-password7.png)

When the user clicks the "Accept" button, they will be directed to the Asseto landing page (dashboard).

[![agents.login9.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/scaled-1680-/wIBagents-login9.png)](https://kb.asseto.ai/uploads/images/gallery/2024-09/wIBagents-login9.png)

<div dir="auto" id="bkmrk--7">  
</div>---