# 13. Shift Roaster

User can manage shift list (shifts). Shift list is highlighted by default. User can add, edit and delete the shift.

**Note**: User can’t edit that shift when the shift assigned to agent.

[![roaster-setting1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-shvob2ym.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/roaster-setting1.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Click on “add” button to create a new shift following page will be display.</span>

[![roaster-setting2.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-h78byzv3.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/roaster-setting2.png)

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">Provide shift name.</span>

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">Here, “General working hours” are predefined. </span>

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">User should specify the “Shift Start Time” and “Shift Duration”, then the “Shift End Time” will be automatically displayed based on these parameters as shown by the below screenshots.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">[![roaster-setting3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-rqk3h3va.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/roaster-setting3.png)</span>

[![roaster-setting4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-d0wnkwsw.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/roaster-setting4.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">The “save” button will only be enabled once all mandatory fields have been completed.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">Click on “save”, a confirmation message “Shift successfully created” will be displayed and the newly created shift will be display in the first row of shift list.</span>

[![roaster-setting5.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-gbdrpwbg.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/roaster-setting5.png)

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><u><span lang="EN-US" style="mso-ansi-language: EN-US;">Search bar</span></u><span lang="EN-US" style="mso-ansi-language: EN-US;">: to search for a shift by its name.</span>

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><u><span lang="EN-US" style="mso-ansi-language: EN-US;">Status</span></u><span lang="EN-US" style="mso-ansi-language: EN-US;">: By default, shift status is enabled. User have the option to enable or disable the status as needed.</span>

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><u><span lang="EN-US" style="mso-ansi-language: EN-US;">Edit</span></u><span lang="EN-US" style="mso-ansi-language: EN-US;">: To edit the shift. </span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">**Note**: we can’t edit shift, if the shift is already assigned to an agent.</span>

<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 4.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><u><span lang="EN-US" style="mso-ansi-language: EN-US;">Delete</span></u><span lang="EN-US" style="mso-ansi-language: EN-US;">: To delete the shift.</span>

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