1. Overview

Case  basically means  a Complaint, enquiry,  incident  or a service  request.  This module is used in   different scenarios l ike, r aising an issue related to th e quality or functionality of  an y  Asset s or facilities, asking about the things related to the scope of asset and facilities maintenance services ,  raise issues concerning safety, security and service disruptions or requesting services that are under the scope of the contract agreement or service agreement.