# 18. Knowledge Base

# 18.1 Pre requisites to Access Knowledge Base Page

<span lang="EN-US" style="mso-ansi-language: EN-US;">When the option is enabled in the settings, the Knowledge Base module will be visible in the left panel.</span>

**<u><span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base </span></u>**

<span lang="EN-US" style="mso-ansi-language: EN-US;">The left side menu is available, with the ‘General’ page highlighted by default.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">It has 2 features.</span>

<div class="page-content" dir="auto" id="bkmrk-general-faq"><div dir="auto">- <span lang="EN-US" style="mso-ansi-language: EN-US;">General</span>
- <span lang="EN-US" style="mso-ansi-language: EN-US;">FAQ</span>

</div></div>**<span lang="EN-US" style="mso-ansi-language: EN-US;">18.1.1. General</span>**

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; General</span>**

<span lang="EN-US" style="mso-ansi-language: EN-US;">**Knowledge Base Status:** When the option is disabled, the Knowledge Base module will not be visible in the left panel.</span>

[![settings-K.base1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-3tzbgub7.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base1.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">**<span lang="EN-US" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">View Knowledge Base</span>**</span>

[![settings-k.base-general1 - Copy.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-4lasu9ls.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-general1-copy.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> </span></span><span lang="EN-US" style="mso-ansi-language: EN-US;">View Knowledge Base:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> When you click on that link, you will navigate to Knowledge Base page as shown by the below screenshot.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span>[![settings-K.base3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-ugapjagp.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base3.png)

**<span lang="EN-US">18.1.2. FAQ</span>**

**<span lang="EN-US" style="mso-ansi-language: EN-US;">Settings -&gt; Knowledge Base -&gt; FAQ</span>**

[![settings-K.base4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-m0regvmx.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base4.png)

 **<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topics and Articles</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: User can manage FAQ content by using this feature. Topic will be listed on the sidebar of the knowledge base page.</span>

<div class="page-content" dir="auto" id="bkmrk-%C2%A0-%C2%A0articles-will-be-"><div dir="auto">- <span lang="EN-US" style="mso-ansi-language: EN-US;"> Articles will be listed within the specified topics.</span>

</div></div>**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"> 1.1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">View FAQ:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> Click on this link to view added FAQ’s in knowledge base page. The following page will be displayed.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span>

[![settings-K.base5.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-g6nedql3.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base5.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Add Topic</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To add topic, click on “Add topic” button following page will appear. Fill in the mandatory fields and click on “save” button.</span>

[![settings-K.base6.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-jyu4xhae.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base6.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;"> </span><span lang="EN-US" style="mso-ansi-language: EN-US;">Confirmation message “Topic created successfully” will be displayed and added Topic will be display in topics list as shown by the below screenshot.</span>

[![settings-K.base7.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-mvdaymd6.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base7.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Topic status:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can enable or disable the topic status.</span>

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Edit topic:</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;"> user can edit or update the data in the topic</span>**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">and user can also add article into this topic as shown by following image.</span>

[![settings - k.base-article1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-nnv4u6eb.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article1.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Add Article</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To add the articles into topic.</span>

[![settings - k.base-article2.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-fs5wulko.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article2.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Fill in the mandatory fields and click on “save” button.</span>

[![settings - k.base-article3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-9law85nk.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article3.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">The added article will be displayed in the ‘topic’ edit page.</span>

[![settings - k.base-article4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-i6nfacqt.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/settings-k-base-article4.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">User can view the count of added article (s) in the ‘topic’ list.</span>

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# 18.2 Knowledge Base Dashboard

<span lang="EN-US" style="mso-ansi-language: EN-US;">Knowledge Base dashboard has the following features.</span>

[![K.base1.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-kd8humkb.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base1.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">The modules that were enabled earlier in the settings are displayed here.</span>

<div class="page-content" dir="auto" id="bkmrk-%C2%A0-%C2%A0-%C2%A0-%C2%A0-faq%3A-to-view"><div dir="auto">1. **<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">FAQ</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To view our curated FAQ for asseto products. The “Topics” that were added earlier in the settings -&gt; FAQ are displayed here.</span>

</div></div>[![K.base2.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-haddcepv.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base2.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Case Archive</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To search from our case archive to get your work done quicker.</span>

[![K.base3.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-j7fc64ou.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base3.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Select the desired fields to filter the cases from the left panel, then click the "Apply" button. The results will be displayed in the right panel of the Case Archive page.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">When you click on a case, the system will navigate to the Case Detail View page within the Case module <span lang="EN-US" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">as shown by the following screenshot</span>.</span>

[![k.base-case4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-m5cxoezl.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base-case4.png)

**<span lang="EN-US" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>****<span lang="EN-US" style="mso-ansi-language: EN-US;">Work Order Archive</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: To search from our work order archive to get your work done quicker.</span>

[![K.base4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-i5ndo0ci.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base4.png)

<span lang="EN-US" style="mso-ansi-language: EN-US;">Select the desired fields to filter the work orders from the left panel, then click the "Apply" button. The results will be displayed in the right panel of the Work Order Archive page.</span>

<span lang="EN-US" style="mso-ansi-language: EN-US;">When you click on a work order, the system will navigate to the Work Order Detail View page within the Work Order module <span lang="EN-US" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">as shown by the following screenshot</span>.</span>

[![k.base- wo4.png](https://kb.asseto.ai/uploads/images/gallery/2024-09/embedded-image-azxiuwqk.png)](http://ec2-3-7-68-25.ap-south-1.compute.amazonaws.com/uploads/images/gallery/2024-08/k-base-wo4.png)

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